Snoobi Onboarding Service
Most of our customers use some form of support when starting to use Snoobi Analytics.
Onboarding is an element of every new Snoobi Analytics implementation. And that is a very sensible first step, we think.
Our guided installation and onboarding program ensures that not only you, but also all your co-workers or other stakeholders get the most of what Snoobi Analytics can offer that is different from other tools, starting from Day 1!
To arrive at a good analytics program for your organization, one of our Snoobi specialists will contact you. In a short intake we will discuss what your specific requirements and parameters are for you to obtain the analyses and reports you need.
We will also guide you through a number of metrics and data analytics, which sometimes seem like an overwhelming number, focussing on the elements that you need for your organization.
And of course you can always rely on our customer support for any question you may have about Snoobi, or ask our service team for more detailed support when you need additional consulting assistance.
If you are working with one of the Snoobi Partners, then one or all elements of the steps below may be handled by them as they have a good view on your business needs.
We consider onboarding a crucial element in the optimal use of Snoobi Analytics. We will work with to introduce you to Snoobi’s features and how they can best be applied to get the best results for your organization.
Together with you we will discover the most important metrics, views and reports; we will help you and your organization utilize Snoobi Analytics to the full extent.
And if you are already familiar with web analytics in general or with another web analytics tool we can highlight the most important differences and new, Snoobi-Analytics-specific methods for web, e-commerce or portal analytics.
Below are the basic steps of the Onboarding Service.
During an online meeting we determine what’s important to you and others in your organization. What metrics are important, what are the reports that allow you to analyze campaigns and optimize your website. We discuss the privacy-sensitive settings. We turn this intake into a short report.
Time: 30-45 minutes
Based on the report created in Step 1, settings and adjustments are made to the way Snoobi Analytics presents the data to you.
Because Snoobi bases the reports on all the data collected, the settings are applicable to all data. We share this step with you so you can make adjustments as needed.
Time: 30-45 minutes
Now that all settings are optimized the first (1-5) reports are created. Based on the intake in step 1 build, we create a number of reports and briefly discuss them online with you so that you can specify where necessary whether the reports should be sent to employees regularly or only available online. Time: 60-90 minutes
The training is online, and can be held for up to 6 people. We cover the main parts of Snoobi that are important to users, menu items, creating and using filters, and custom reports. Where necessary, we can extend this training into a detailed training for administrators but this is not a standard element.
Time: 60 minutes
We will be working with you to determine a good time to review all settings and reports after a few weeks or months and make minor adjustments where necessary.
If needed, we can also offer this to become a regular review process
Time: 30 minutes